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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent Debt Advisory Company

Thanks to the excellence of the advice and help given I now have my debt under control. Reviewed on: 23rd July 2021

Excellent service

The people at step change and and the company provide excellent service and are the best. They are so kind and helpful Reviewed on: 23rd July 2021

Helped us somewhat but limited

We have been helped somewhat by going with step change, but there help is very limited and after nearly 10yrs of payments the money owed never seems to go down, the debtors seem to be able to lump all these extra fees on an already over inflated pay back plan, so we will be stuck with this debt for life, step change can't do anything for us other than be a middle man for payments, and that is it . Reviewed on: 23rd July 2021

Helpful

The StepChange team are helpful and always give you all the options so you can make informed choices. Reviewed on: 23rd July 2021

My stepchange review

Stepchange help me to manage my debt plan. By managing my debt it reduced the emotional stress due to my mental health Reviewed on: 23rd July 2021

Debt help

Excellent service Reviewed on: 23rd July 2021

outstanding

step change has given me my life back Reviewed on: 23rd July 2021

Life got better at a time of great worry

Stepchange helped me at a time of great worry getting me back on track I cannot thank them enough Reviewed on: 23rd July 2021

Could not recommend enough

They was so understanding. Whenever my financial situation changed they helped me find a new plan to pay off my debt. Super friendly too Reviewed on: 23rd July 2021

Step change.

Very very understanding and stress free and at the end debt free . Reviewed on: 23rd July 2021

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