Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

EXCELLENT!!! EXCELLENT!!!! EXCELLENT!!!!

Excellent service,very understanding of your situation and no judgement. Always great advice at the end of a phone and online.Always there to help..Can't thank you enough! Many many thanks. Reviewed on: 23rd July 2021

They are a great company who took my worries away

There is always a friendly advisor to speak to you when needed Reviewed on: 23rd July 2021

A fantastic service!

I cannot thank Step Change enough for all that they have done for me, I really could not see a way forward in tackling my personal debt and making my original phone call to them was probably the most important call that I have ever made their support has literally transformed my life, thank you so much! Reviewed on: 23rd July 2021

The best support organisation

The support I got from Step change is unexplainable Reviewed on: 23rd July 2021

Saved my Life

I was at the point where I had nowhere to turn and was living on the little credit that was left on my cards. Circumstances had got on top of me. What an amazing experience I had with Step change. Over night I felt better and that I would be rid of my debt. They make sure that everything is organised for you and are there if you have an unexpected problem Reviewed on: 23rd July 2021

Mrs SS

Stepchange has reduced enormous amount of my stress and burden. Stepchange has guided and supported me with my financial crisis. Thank you so much Reviewed on: 23rd July 2021

Professional advice to get your life back on track

Non-judgemental advice and willingness to help Mark my interaction with Stepchange. Most things can be done online making it easy to manage your arrangements. Stepchange will help navigate you towards a debt free future. This charity deserves the award. Reviewed on: 23rd July 2021

Very helpful

I will recommend this company to anyone who needs help Reviewed on: 23rd July 2021

Help when it was needed most

Step change helped me when I needed it the most and the sense of a massive weight being lifted once they had talked me through everything was immense. I am so grateful for their help and support in getting me debt free (2 months away). Also they never made me feel bad for being in debt, they are just there to help. Reviewed on: 23rd July 2021

stepchange are fantastic

without step change i don't know where id be , deep depression, homeless . they truly are life savers. light in the dark, understanding and no judgements thank you so much Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub