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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Genuine charity that really wants to help.

Step change do not judge you. They made the whole process very easy to deal with and keep you informed frequently. I know that my money is definatly going back to my debtors. Reviewed on: 23rd July 2021

Amazing consistent help and advice over 12 years

Have helped me to manage £95,000 of debt down to £15,000 in less than 13 years Reviewed on: 23rd July 2021

Amazing

Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021

Step-Change is very helpful and supportive.

They are always ready to help and easy to get through to them anytime you need support. Reviewed on: 23rd July 2021

OUTSTANDING SERVICE

Stepchange have been such a great help. There is no longer any harassment from creditors. Reviewed on: 23rd July 2021

Totally trustworthy

Step Change has been a huge help. The staff are always helpful and sympathetic. An affordable payment plan has been reached and can be changed if your circumstances change. The company is well respected and I would recommend them to everyone. Reviewed on: 23rd July 2021

Good work guys keep it up

Just all round great ppl to talk to and peace of mind great work guys Reviewed on: 23rd July 2021

Helped me when I needed it most

I was in a bit of a pickle and didn’t know what to do for the best. Step change helped me get back in order and get my life back on track. Reviewed on: 23rd July 2021

Just fantastic

Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021

Good help

Really helped us in a desperate situation Reviewed on: 23rd July 2021

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