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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

No more worry

Thanks to Stepchage they really eased the worry of sorting out a large debt for me. I don’t know what state my mental health would be in now if they had not helped, I might have not even been here. They gave me the confidence to know that I can be sorted and I can eventually get my life back on track. I can’t thank them enough. Reviewed on: 23rd July 2021

Brilliant and supportive

They have been supportive and informative, never judgemental just offering advice. Reviewed on: 23rd July 2021

Exhaling

Friendly non judgemental and helpful organisation. Reviewed on: 23rd July 2021

Stress release

After getting help from step change the stress release was amazing I can now sleep at night Reviewed on: 23rd July 2021

Life-Saver

Their help and understanding, on an ongoing basis, is truly excellent. You are able to see a future without constant worrying about finances. Reviewed on: 23rd July 2021

Help for the ordinary guy battered by the System

Friendly, practical advice is getting me out of a tough situation. Reviewed on: 23rd July 2021

Fantastic service very caring staff

Helped us get debt free. Amazing company very helpful. They help you to sort out a budget and if you are still struggling you just contact them and they sort it out. Reviewed on: 23rd July 2021

Excellent Service

Stepchange really helped me through a very difficult period in my life. I am so grateful to all the advisors that helped me to handle my financial affairs. Their knowledge, advice and support has been first class! Reviewed on: 23rd July 2021

Just so helpful

These folks have helped me through a very tight spot. Lovely people to deal with. Highly recommended. Reviewed on: 23rd July 2021

Lifesavers!

I do not know where I would be without Stepchange to help me. My daughter recommended them and it has been brilliant. Reviewed on: 23rd July 2021

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