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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Just so helpful

These folks have helped me through a very tight spot. Lovely people to deal with. Highly recommended. Reviewed on: 23rd July 2021

Lifesavers!

I do not know where I would be without Stepchange to help me. My daughter recommended them and it has been brilliant. Reviewed on: 23rd July 2021

Would definitely recommend

Been with stepchange for several years now and can’t fault them. They make all my debts easier to manage and their customer service is great. Thank you so much stepchange Reviewed on: 23rd July 2021

Wish I had asked them sooner

I was struggling to meet my payments and looked up how to do a debt management plan on a government website. They suggested I used StepChange, I did, and they were wonderful. I was put at ease and not judged, they set it all up for me and even corresponded with my creditors. I only wish I had asked them sooner. Reviewed on: 23rd July 2021

Pressure

Until i contracted stepchange i was in all sorts of trouble, robbing Peter to pay Paul and getting nowhere. They took me on and proceeded to do the donkey work which took all the pressure off me allowing me to make one monthly payment. Thank you Reviewed on: 23rd July 2021

Great help

I contacted stepchange as I was drowning in debt and they helped me to come to an arrangement with my debtors to make more affordable payments which has helped me alot. Very knowledgeable and pleasant staff who explained the different options open to me, thanks Reviewed on: 23rd July 2021

Relief from debt. Very professional company.

Step change change my life. Trusted, professional and friendly company to work with. I recommend more customers to use them if you are in debt. Debt management plan is my options to ending my debt with crediter. Happy with the service from day 1 till the end. Good job step change. Reviewed on: 23rd July 2021

Life saving

We have been with Step Change for a while and they couldn’t have been more helpful and understanding and took such a weight of our shoulders. Amazing friendly staff. 10/10 Reviewed on: 23rd July 2021

Couldn't have done it without Stepchange

I have nothing but total support and understanding from Stepchange. The advisers were so helpful, understanding and even counselled me through a very difficult time in my life. I would totally recommend them to anyone who needs their expertise. I am coming out the other side because of them and I can't thank Stepchange enough! Reviewed on: 23rd July 2021

Took Away the worries and let me live a normal life.

sympathetic, totally professional, sorted my debt problems out quickly. Keep me informed and offer advice regarding my current plan. They are brilliant. Reviewed on: 23rd July 2021

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