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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very helpful service

Stepchange helped me at a difficult time of my life. I appreciate it. Pretty simple process and you are helped and advised. Thank you Reviewed on: 23rd July 2021

Very helpful

Very fast at sorting my problems out Reviewed on: 23rd July 2021

Changed my life

I got myself into a lot of debt I could not tell anyone the struggle I was having I became very depressed until I called Step Change who helped me immensely and understood how I was feeling. They took control and I am now getting my life back. Reviewed on: 23rd July 2021

Lifesaver at a time when I was in a bad place financially

Best thing I ever did was contacting Step Change. Helped me get back on track and stop all the chaser emails and calls from my debtors. Thank you so much Step Change. Reviewed on: 23rd July 2021

life savers !!

thankyou to your colleagues on advice, resolution and above all clarity... without Stepchange ,I honestly doubt I would have coped both mentally, financially. Kind regards Reviewed on: 23rd July 2021

Excellent help

Always there to help in difficult situations and resulting in less stress Reviewed on: 23rd July 2021

A Lifesaver

Finally , thanks to the fantastic help of Step Change ,I will be free of debt in September this year, the help and support I have been given is immense.I could not recommend them enough, they truly deserve a reward as they have given me my life back. Reviewed on: 23rd July 2021

Understanding caring informative and above all constructive

All the above and continuing care in helping me during a very difficult time Reviewed on: 23rd July 2021

Excellent service

Very helpful professional and understanding in these very hard times for me Reviewed on: 23rd July 2021

Dry easy to deal with thankyou

I was in a lot of debt and at the end of my tether stepchange were brilliant I am much happier now Reviewed on: 23rd July 2021

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