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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

took away all the worry of debt.

5
this not only helped me it helped my wife who was a worrier especially because she had cancer. step-change was a blessing. Reviewed on: 23rd July 2021
Philip Dandridge's avatar
Philip Dandridge

Amazing

5
Thank you for your help, everything sort it in very quick time , very helpfull Reviewed on: 23rd July 2021
Mark's avatar
Mark

Always helpful

5
Have been on a plan for a few years and Stepchange always keep us updated and we feel in control and are happy with the service they have provided. Reviewed on: 23rd July 2021
M Murfitt's avatar
M Murfitt

Life saving

5
I didn't know where to turn until I was given Step Change's details that literally saved my life Reviewed on: 23rd July 2021
Helen Prior 's avatar
Helen Prior

Always been helpful and understanding

5
Brilliant customer service and excellent customer support and excellent service and very helpful Reviewed on: 23rd July 2021
Kerry 's avatar
Kerry

Professional helpful and provides appropriate advice

5
They helped me professionally how to become debt free without hassle and with peace of mind. They give advice according to my needs and affordability. Reviewed on: 23rd July 2021
Kamruz Zaman's avatar
Kamruz Zaman

Stepchange Change Lives

5
Stepchange are remarkable, as soon as you contact them and hear their first sentences it’s all about how they can help you, which gives their clients an immediate sense of relief, which is extremely important. They are with you all the way, and you know that help is only a phone call away from beginning to end of your debt problem. A friendly helpful voice is very needed to people that have found themselves in bad circumstances, and I appreciate what they do enormously. I have nothing but praise for them. Reviewed on: 23rd July 2021
Derek Howlett's avatar
Derek Howlett

Amazing

5
Very effective when dealing with any part of my DMP. Understanding and empathetic which is what is needed when your at your lowest due to debt. Reviewed on: 23rd July 2021
Andrew Kenyon's avatar
Andrew Kenyon

Great Service

5
I would definitely recommend StepChange. They put my mind at ease and are always there if you have any problems. I am on a debt management agreement, which is going well. They stoped my creditors for harassing me. If you are in debt, talk to StepChange Reviewed on: 23rd July 2021
Donna Savory-Moore's avatar
Donna Savory-Moore

I can sleep again

5
StepChange has changed my life I’m reducing my debt and can afford to live. I was able to do everything online and did not feel judged, I’ve changed my spending habits and I can see a debt free life, I’ve already paid a quarter of my debt back and it’s very empowering. Thank you StepChange you’re amazing Reviewed on: 23rd July 2021
Jackie Finn's avatar
Jackie Finn

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