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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional helpful and provides appropriate advice

They helped me professionally how to become debt free without hassle and with peace of mind. They give advice according to my needs and affordability. Reviewed on: 23rd July 2021

Stepchange Change Lives

Stepchange are remarkable, as soon as you contact them and hear their first sentences it’s all about how they can help you, which gives their clients an immediate sense of relief, which is extremely important. They are with you all the way, and you know that help is only a phone call away from beginning to end of your debt problem. A friendly helpful voice is very needed to people that have found themselves in bad circumstances, and I appreciate what they do enormously. I have nothing but praise for them. Reviewed on: 23rd July 2021

Amazing

Very effective when dealing with any part of my DMP. Understanding and empathetic which is what is needed when your at your lowest due to debt. Reviewed on: 23rd July 2021

Great Service

I would definitely recommend StepChange. They put my mind at ease and are always there if you have any problems. I am on a debt management agreement, which is going well. They stoped my creditors for harassing me. If you are in debt, talk to StepChange Reviewed on: 23rd July 2021

I can sleep again

StepChange has changed my life I’m reducing my debt and can afford to live. I was able to do everything online and did not feel judged, I’ve changed my spending habits and I can see a debt free life, I’ve already paid a quarter of my debt back and it’s very empowering. Thank you StepChange you’re amazing Reviewed on: 23rd July 2021

A solution to your debt problems

Helpful nonjudgmental people guide you through debt solutions that will take your worries away and give you a chance to move forward. Reviewed on: 23rd July 2021

Helpful service

Prompt actions, very helpful, clear and unambiguous updates Reviewed on: 23rd July 2021

Life Savers

Brilliant not judgmental so kind Reviewed on: 23rd July 2021

Always there when your needed.

When the world seemed to implode, you lifted the weight off and I could breath again. Reviewed on: 23rd July 2021

Life saver

Step change has helped me to take charge of my debts and lighten the burden and stress from debtors. Reviewed on: 23rd July 2021

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