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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Got our life back

Been with Step Change a good few years now,the plan is working,not easy but got our life back.Don't try and ignore the problem. Reviewed on: 23rd July 2021

Stress free

5***** 5***** 5***** hasle free stress free and they do all the work Reviewed on: 23rd July 2021

great support & help

Step change saved my life without them I would not be here as the mounting debt stress made me consider taking my own life and without there support on how to get my life back on track and be able to live without fear I would have ended it all . I owe them my life and many thanks and so please recognize what they do not just for me but for many . Thank you Reviewed on: 23rd July 2021

Saved my sanity

Really do not know what or how I could of seen my future any brighter if it had not been for stepchange. The people I spoke to steered me in the right direction and we worked together. Now 6 years later I’m debt free . Thank you so very much all at stepchange Reviewed on: 23rd July 2021

Highly recommended on all levels

They guide you on a pathway out of debt. Reviewed on: 23rd July 2021

Life savers

They are amazing people , who when you are at your lowest , pick you up and help you get back on track without judgement. They are literally life savers. Reviewed on: 23rd July 2021

Stress relief

If I had found Step Change earlier I would have avoided a great deal of cash-flow stress , not to mention the savings in interest which will enable me to clear my debts sooner. Reviewed on: 23rd July 2021

excelent sevice

overhaul brilliant to deal with thankyou Reviewed on: 23rd July 2021

Excellent and professional

We called stepchange with financial difficulties, they made it really easy and simple to work with them, we are now a lot more confident going forward. Reviewed on: 23rd July 2021

No hope to I can do this.

I had built up a large debt by accepting credit cards. When I struggled to pay each month I foolishly took out another card and so on. This left my debits unpayable. I should have asked for help sooner insyead of taking out more credit cards. Stepchange helped me organise my finances and a payment plan. I have been paying my plan for over 10 years and the balance is gradually coming down. There is no way I could have achieved this with Stepchange's help. Reviewed on: 23rd July 2021

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