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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Saved me after loss of our son

We lost our son five years again suddenly to cancer. As a step on effect my husband lost his business, he was unfairly dismissed but the company went insolvent a day before so we lost £80,000 . During this time we ran up a lot of debt , due to lack of wages , court costs , changing jobs and actually trying to grief for our son. We tried are hardest to keep on top but was unable. Stepchange has helped us keep our house as we wanted a stable home for our our son. We are in a DMP and even though now we have to count every penny and often go without essential we no longer have the phone calls etc. Thank you stepchange Reviewed on: 23rd July 2021

Amazing service

Felt free and less worried after speaking to them. I am able to bounce back and focused. They are not judgemental and doesn't make you feel embarrassed about your finances issues Reviewed on: 23rd July 2021

Great Service

Excellent service when you need it most. Helpful knowledgeable staff offer real answers to your debt problem. Reviewed on: 23rd July 2021

Life changing Charity

Super helpful and friendly, never once made to feel bad for needing help Reviewed on: 23rd July 2021

Complete lifesaver

Really helpful and supportive staff have helped me take a proactive approach to my debt situation before it got really out of control. They’ve supported me through changes in my circumstances so that I could keep on top of everything and not get overwhelmed. Knowing that I have them in my corner has really helped with my depression and anxiety, they are life savers. Reviewed on: 23rd July 2021

Helping hand

Debt can overcome you when you least expect it, I was in a well paid job and spent more and I had on credit cards, then unexpectedly got made redundant before I knew it I couldn’t afford to pay my bills and turned to Stepchange who were brilliant, they literally saved my life with there debt management scheme took the weight off my shoulders Reviewed on: 23rd July 2021

Real help

Helped us budget and pay off our debts Reviewed on: 23rd July 2021

Stepchange are the best

Stepchange has really helped me they have been really professional and the customer service is excellent 10/10 Reviewed on: 23rd July 2021

Easy to deal with

Always been good listeners, easy to change when budgets fluctuate Reviewed on: 23rd July 2021

Been very helpful and friendly about everything

They helped me out in a very difficult time and was very patient with me as I was feeling down about it all Reviewed on: 23rd July 2021

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