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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life Changing

StepChange literally changed my life. After feeling like I had nowhere to go with debts piling up, StepChange were my saviour. They helped me regain control of finances but most importantly, my life. I owe it to the team for being so helpful along the journey! Reviewed on: 23rd July 2021

Put your mind at ease

Great experience over the 7 years we were with them. Totally calmed the whole situation down and helped us manage our way out of debt Reviewed on: 23rd July 2021

Light at the end of the tunnel

Step change helped me so much. Debt can be so overwhelming and they guided me through making a real, affordable start on clearing what I owe and then helped me maintain payments with regular, helpful advice and support. They understand how I feel and they don’t judge. They want what you want, debt under control and a light at the end of the tunnel. Reviewed on: 23rd July 2021

Life changing

Life changing is not an exaggeration every time I speak to an advisor they always speak in a professional and Non-judgemental manner They just give good advice which is not condescending Reviewed on: 23rd July 2021

Made my life so much better

In debt beause of the pandemic couldn't see a way out until i contacted stepchange Reviewed on: 23rd July 2021

Fantastic

Great support, helped me through every step, continue to support you though your plan x Reviewed on: 23rd July 2021

Nenad

Amazing experience. Helpful from first contact. Make my life much easier and normal. Reviewed on: 23rd July 2021

Keeps everything simple

Got into severe trouble and was advised to seek the help of Step Change by Barclays.... The simple fact that Step Change act as a go between made the whole process a lot less stressful and I am now only a couple of years away from being debt free. Once all the necessary info is provided Step Change really do a fantastic job of supporting and organising the plan for you Reviewed on: 23rd July 2021

Excellent

Very helpful and listen to you, and best service ever always polite Reviewed on: 23rd July 2021

Stepchange have helped get my life back together

Being signed off work with mental illness also with a lot of debt, step change helped manage my creditors Reviewed on: 23rd July 2021

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