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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Help with the minefield this called debt.

Due to a change in circumstances due to ill health, my main income was drastically reduced to allow me to care for my partner. We found ourselves in a dowward spiralling debts nightmare, Step Change were that light at the end of the tunnel, offering advice and dealing with our creditors they took a huge burden from us, made it manageable and we are now well on the way to clearing our outstanding debts, These guys are outstanding and most importantly it was all free! Bravo step change! Reviewed on: 23rd July 2021

Top Charity debt company

Thankyou step Change for all your help and Kindness my experience was 1st Class always listening too me your staff are the best won’t be returning again my budget is under control forever and that’s a Promise . Hope you Win . Reviewed on: 23rd July 2021

Happy client

Very happy with stepchange service and staff regards Mark Peters Reviewed on: 23rd July 2021

Life Safer

Rescue people from hands of greedy lenders that stop at nothing than looking for pint of blood. Reviewed on: 23rd July 2021

No more stress

From my first contact it gave me back some control & my stress levels got better I am making my payments every month and can now sleep Reviewed on: 23rd July 2021

Shining light

Stepchange, are a hard working, compassionate and knowledgeable team. They help in dark times to see the light at the end of a long scary tunnel. Thank you. Reviewed on: 23rd July 2021

Headache removed

Great that i back on track to clear my debts ..would not have been possible otherwise as i am due to retire before i would have cleared them Reviewed on: 23rd July 2021

Very good

They were very helpful when I need to do that always there for me if I need them and I have helped a lot Reviewed on: 23rd July 2021

Brilliant service.

Can’t recommend this company enough. They helped me to find a way out of a world of spiralling debt. They dealt with all of my debtors and made sure my repayment plan was always affordable. I was sinking fast before they came along now i am virtually debt free. I can’t thank them enough. Reviewed on: 23rd July 2021

Life saver

With out step change I know I wouldnt be here, they have lifted my head above the debt I was drowning in , They have me on a mangable path to clear my debt , they stay in contact with emails,I know they're there for me when I need to talk Reviewed on: 23rd July 2021

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