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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Brilliant

These people are amazing and are really helping me pay my debts. Reviewed on: 23rd July 2021

Excellent customer service

From the very beginning, I was impressed, they gave me such comfort and peace of mind Reviewed on: 23rd July 2021

money misery

Step Change . is that group that has your needs at the front. it's not wanting to earn anything from your misery only to save you from it. Reviewed on: 23rd July 2021

Life Savers!

I was in a very dark place when I contacted Step Change, under their previous Name. I was immediately reassured that there was a way out of my difficulties! Since then, thru ups and downs, every member of the team has been outstanding! Non judgmental advice, help. I may not be here to write this, but for the incredible work Step Change do! Reviewed on: 23rd July 2021

Good service

Very helpful good at understanding your needs would recommend to anyone Reviewed on: 23rd July 2021

Stepchange has really helped me turn my finances around and essentially make me harry and worry free

Amazing charity. Helpful. Keeps you up to date. I have never had to worry about my debts as I know stepchange has it all in hand. Reviewed on: 23rd July 2021

I can breath now

What a fantastic company from the first contact I was helped and reassured and everything I was told in easy to understand language . I was so worried about my debts I felt like I was drowning I couldn't sleep and my depression had got worse . But you helped me sort out a plan easily and so straight forward I can't recommend your company enough Thank you so much Reviewed on: 23rd July 2021

Family

Just like a family they help with the stress of dealing with debts Reviewed on: 23rd July 2021

Nothing is to much trouble

When I made the first call, u felt so relaxed and in control of the situation I had got myself The knowledge and the relaxed voice at the other end of the phone.. Who never Criticized. When I did not have the outstanding balances..when I ask a question. Nothing is to much trouble. Reviewed on: 23rd July 2021

Excellent Support

Hi,Stepchange Charity are certainly worthy of a 1st place award, they have saved me from a Real mid life crisis, regarding debt,I will never forget what stepchange Charity have done for me,within the 1st day of speaking with stepchange, they took away the severe pressure I was being eaten up by & I owe stepchange Charity Staff, for the most wonderful help & support, thank you sincerely stepchange Charity Staff, for your Kindness, help & care..definitely a 1st place award, thanks. Reviewed on: 23rd July 2021

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