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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Nothing is to much trouble

When I made the first call, u felt so relaxed and in control of the situation I had got myself The knowledge and the relaxed voice at the other end of the phone.. Who never Criticized. When I did not have the outstanding balances..when I ask a question. Nothing is to much trouble. Reviewed on: 23rd July 2021

Excellent Support

Hi,Stepchange Charity are certainly worthy of a 1st place award, they have saved me from a Real mid life crisis, regarding debt,I will never forget what stepchange Charity have done for me,within the 1st day of speaking with stepchange, they took away the severe pressure I was being eaten up by & I owe stepchange Charity Staff, for the most wonderful help & support, thank you sincerely stepchange Charity Staff, for your Kindness, help & care..definitely a 1st place award, thanks. Reviewed on: 23rd July 2021

Excellent services

Extremely helpful and help to resolve my financial problem Reviewed on: 23rd July 2021

Saved me

Stepchange changed my life for the better. Before getting help from stepchange I couldn't sleep at night Reviewed on: 23rd July 2021

So helpful.

When l got into bother with my credit cards a friend recommended Step Change to me. I have experienced nothing but kindness in my dealings with them. The staff are very knowledgeable, friendly and supportive in all their communications and l wouldn't hesitate to recommend them to anyone. Reviewed on: 23rd July 2021

Life saver!

Absolutely fantastic service. Helped me out immensely at a very low point in my life and helped me get my life and finances back on track. Cannot recommend them highly enough Reviewed on: 23rd July 2021

Gave me peace of mind

With the support of Step Change I can now relax without the constant threatenning letters knowing thst the debts are all managed by one company, one payment. I recieve regular updates of statements by email. I feel stress free and it will also help repair my credfit score Reviewed on: 23rd July 2021

Fantastic service!

I've been using this service for around 3 years now, they've been great it helped me I will be completely debt free in a few months! Reviewed on: 23rd July 2021

Excellence in all ways

Stepchange has helped me immensely. While working for long time in a steady job I took out a loan for a new car in order to travel for work. Unfortunately my workplace closed. I found temporary work through an agency but then fell ill followed by a hip replacement. My interest was horrendous. I could not work so turned to Stepchange for help and they have been excellent. Wonderfully responsive and so easy and friendly to communicate with. The staff are brilliant. I will now be debt free thanks to their help in the next few months and would 100% recommend them to anyone who is worried with a debt problem. They certainly took all the stress away for me. I cannot thank them enough. Reviewed on: 23rd July 2021

Grate

Step change had helped me over the past few years Reviewed on: 23rd July 2021

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