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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Sort out your debts with ease and very simple to und...

Sort out your debts with ease and very simple to understand . You can update and do most things on your allocated account online, very well designed. Reviewed on: 27th May 2026

Very friendly customer service and well done

Very friendly customer service and well done with the unsecured debt , StepChange succed to liase to cut the huge interest of my debts Reviewed on: 27th May 2026

So happy this exists

After my partner passed away, my spending habits increased. Getting credit cards and loans to buy others gifts and gambling. Fast forward 5 years and I was literally in more debt than I had ever been in my whole 50yrs. I decided enough was enough and that I needed to get a handle of this, I was miserable. I filled an online form in with debt and income details. They recommended a DMP. So I submitted and quickly got the ball rolling. Plus the money owed will be completely paid. Reviewed on: 27th May 2026

Helped me to see there could be a way out of debt.

Helped me to see there could be a way out of debt. Reviewed on: 27th May 2026

Very helpful and informative service.

Very helpful and informative service. The staff have always been very supportive in every way and really helped out. I only wish I had contacted them sooner. I would highly recommend contacting Stepchange for any type of financial advice. Reviewed on: 27th May 2026

Step Change saved me.

Step Change has always been supportive, not just with financial advice and support but with mental health advice. When I first spoke to an advisor, they asked pertinent questions and then suggested other support available. They listened and empathised putting me at ease. No judgement was ever made. Reviewed on: 27th May 2026

Debt consolidation

Got into a bit of debt and was stuck with what to do to control it. Step change were great at setting up a debt consolidation plan for me and now I’m slowly paying everything off without any stress Reviewed on: 27th May 2026

Stepchange helped sort out my financial spiral whil...

Stepchange helped sort out my financial spiral while I was leaving an abusive relationship. no judgment and easy to update and deal with everything in one place Reviewed on: 27th May 2026

I was in a very difficult stuation and Stepchange re...

I was in a very difficult stuation and Stepchange really helped me get on top of everything. Reviewed on: 27th May 2026

Fantastic all round!

The lady I dealt with initially was really empathetic and understood my situation gave great advice and the service I’ve had from everyone since has been fantas Reviewed on: 27th May 2026

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