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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16659 reviews)

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4.95

Based on 16,659 reviews, last reviewed 11th May 2026

93500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first phone call the advisor put me at ease... From the first phone call the advisor put me at ease fantastic service Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16659)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Making You Know Things Will be OK

Really supportive and kind people at the end of the phone. Giving knowledgable and honest advice that made life feel manageable again! Reviewed on: 6th May 2026

Stepchange are a lifesaver

Stepchange are a lifesaver, I was so stressed and worrying about money until they helped me. No more sleepless nights. Reviewed on: 6th May 2026

Mr Jenkins

Everytime I phoned they were good as gold Reviewed on: 6th May 2026

I turned to Stepchange from another Debt Ma...

I turned to Stepchange as I waa with another Debt Management company who were charging me £50 pr month for their administration cost.. Since being with Stepchange since 2009, they have helped me tremendously guiding me and helped me in facing my debt in a honest way.. I now have just over£1,000 from a £30,000 debt and was advised I will be debt free by the end of 2026. Reviewed on: 6th May 2026

I cannot recommend Stepchange enough!

Stepchange have been amazing from the very beginning, from talking me through my options to arranging my debt management plan. Every advisor I have dealt with has been friendly and approachable. Reviewed on: 6th May 2026

We got into debt when my business was struggling ste...

We got into debt when my business was struggling step change sorted everything out from start to finish and now we are debt free Reviewed on: 6th May 2026

Peace of mind

Tbh these people have given me peace of mind. Through illness I have not been able to hold a job down. I approached Stepchsnge to help me sort things out that were really not in my control anymore Reviewed on: 6th May 2026

very helpful in a stressful time

very helpful in a stressful time Reviewed on: 6th May 2026

They really changed our lives clearing all our debts...

They really changed our lives clearing all our debts as of this monthgreat to work with. Reviewed on: 6th May 2026

Peace of mind knowing payments are being paid to my...

Peace of mind knowing payments are being paid to my creditors and no hassle from them .Thanks to step change not judging me when I made the call for help very polite and understanding Reviewed on: 6th May 2026

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