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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Puts you at ease

When I 1st phoned I was in a desperate situation but upon speaking to them they put me at ease and are helping me through my problems can speak or email them any time for advice really good service provided. Reviewed on: 23rd July 2021

Highly recommend

Always very helpful and understanding no judgment slept much better after speaking to step change would highly recommend to anyone and I have Reviewed on: 23rd July 2021

Debt Relief

Step Change saved me from a debt hell and brought sanity back to my life. Reviewed on: 23rd July 2021

Step Change literally changed my life

I'm incredibly grateful for the help and support that I received from Step Change in very difficult moment of my life. They help me to realize the debt problems that I had and with their support I began to resolve them. Reviewed on: 22nd July 2021

They are very well organised and friendly with people like me.

I have experienced the service from Step Change Debt Charity and makes me feel like I don't have debts. Reviewed on: 22nd July 2021

Excellent help

Recommend stepchange, great service and help available Reviewed on: 22nd July 2021

Caring, friendly, professional

I contacted Step Change when I was in a desperate situation few years ago. They listened to me, cared about me and helped me to get my life back on track. I don't know what I would have done without them. Reviewed on: 22nd July 2021

Releif

Felt like a weight had been lifted felt so much better after their help Reviewed on: 22nd July 2021

Such warm and helpful people t

Their advice and helpfulness with my debt problems after the death of my beloved wife stopped me doing something stupid and I will be forever grateful Reviewed on: 22nd July 2021

Kindness goes a long way

I struggled with my debt due to mental health and bad relationships. When I heard of Step Change I was sceptical and didnt think they could help. Few years down the line I'm not out the debt but I definitely am managing debt better in a more affordable manner to me. The companies dont chase anymore and I can sleep better. The staff have always been kind and understanding. For someone like me it is life changing so thank you Step Change for all that you do. Reviewed on: 22nd July 2021

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