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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Approachable & understanding

I felt so much support and relief after contacting Step Change. You are treated with respect & kindness. No judgement of your situation. Practical and realistic help. Now I am on a debt management plan I feel in control of my finances for the first time in decades. Such a supportive service. Highly recommended. Reviewed on: 22nd July 2021

Life changer

Absolutely amazing,they have changed my life,I’m still paying all my debts off at an affordable rate,I can’t recommend them enough Reviewed on: 22nd July 2021

I would recommend anyone with money worries to contact them for peace of mind

Gave me peace of mind and very helpful helped sort out my finances Reviewed on: 22nd July 2021

[email protected]

You have been there for me I've got my life back Reviewed on: 22nd July 2021

They changed my life

Without them I don’t think I would be alive today Reviewed on: 22nd July 2021

Outstanding support

Step Change has offered me outstanding support for helping me get out of debt before these I panicked the process is simple easy to follow and after my first sign up n my reviews other than paying each month I don’t have the stress or worry x Reviewed on: 22nd July 2021

Thankful

Thankful and very great full for your help, I can't imagine where I would be today if it wasn't for stepchange Reviewed on: 22nd July 2021

Help when I needed it most

I was in a bad place my marriage had ended and I was left with crippling debt they worked out a plan for me and lifted a massive black cloud replacing It with light at the end of a long tunnel Reviewed on: 22nd July 2021

Lifesaver

I was hiding bills, in denial of my debts, ashamed that I had got into this situation. I told nobody, thinking I could solve this myself. I finally gave Stepchange a call and it was the best decision I have made. They were so supportive and I now have no worries as it is in their hands. Seriously I would recommend to anyone struggling with debt. Reviewed on: 22nd July 2021

Excellent supportive charity

Stepchange helped me so much when I needed it. The staff are really understanding and helpful and always make ne feel comfortable Reviewed on: 22nd July 2021

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