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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great service

Very experience staff and gave me right advice from day one.I will definitely recommend any one for step change. Reviewed on: 22nd July 2021

Very helpful staff not judgemental

I found myself in financial problem when my circumstances changed. Step change helped me to get my life back. Before I had many phone calls a day from different lenders which made me so stressful. Now I am paying back my loans but I am paying back what I can afford Reviewed on: 22nd July 2021

Heroes

Took away all my stress! If you are worrying about your finances then call these guys! Reviewed on: 22nd July 2021

perfect!!

Would highly recommend. best phone call I ever made so helpful and understanding. excellent customer service!! Reviewed on: 22nd July 2021

Very Helpful

Customer Adviser very helpful.Helped me to consolidate my debts to a repayable amount.I am forever grateful Reviewed on: 22nd July 2021

Vote for step change

Step change are a caring organisation giving great advice when your in financial trouble. Recommeneded them to a friend without hesitation. Reviewed on: 22nd July 2021

Thanks to them I'm dedt free

Very helpful and friendly and always on the end of the phone Reviewed on: 22nd July 2021

brilliant service

made every step of my easy and took tbe pressure off Reviewed on: 22nd July 2021

Good service and very understanding

Two years ago I contacted Step Change with £17k of credit card debits and I could see no way of paying them off as I could only afford to pay the monthly interest every month. After contacting Step Change they got the interest frozen on the accounts and we made a budget to repay a monthly amount, I am now debit free as from the 10th July 21. Thank You Step Change. Reviewed on: 22nd July 2021

Nothing but good things to say about Stepchange

I've got just over 3 years to go in a 10 year plan to clear £20,000 of debt. Stepchange have been fantastic, always there to help. Reviewed on: 22nd July 2021

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