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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Nothing but good things to say about Stepchange

I've got just over 3 years to go in a 10 year plan to clear £20,000 of debt. Stepchange have been fantastic, always there to help. Reviewed on: 22nd July 2021

Anxiety eased tremendously

Very helpful and sensible advice Reviewed on: 22nd July 2021

If you have debt get professional help

Don’t have sleepless nights worrying about your debt, do the sensible thing and contact Step Change. They will give you the help you need to tackle debt in a guided manageable way. They deal with creditors and stop interest accruing and give you a way out of debt that you can afford. Reviewed on: 22nd July 2021

Excellent service

The staff are so caring and helpful and will try and help you out in the best way they can with your situation. Reviewed on: 22nd July 2021

Lucky women

Step change provided me with an excellent service. After I first contacted them they made me feel more in control of my situation. I am feeling much more positive about the future since talking to them. Reviewed on: 22nd July 2021

Changed my life

StepChange has helped me turn me life around, I was trapped in the payday loan cycle a couple of years ago and had run up huge credit card bills too. I’m now over half way to being debt free and I would never have been able to do it without their help. Reviewed on: 22nd July 2021

Thank you stepchange

Stepchange has been managing my debt for over 2 years now Brilliant customer service very easy to talk to and they have been managing my debt very well. Thank you stepchange for saving my life and my family Reviewed on: 22nd July 2021

Step change are a life saver

I was scared and when I contacted Step change I didn’t feel judged at all . The advisors are knowledgeable, professional and understanding. Highly recommended. Reviewed on: 22nd July 2021

Recommendation

A number of years ago i got into debt. Without the help of stepchange i wouldnt have known which way to turn. The help and advise they gave helped me to get my debts under control. By the beginning of August i will be debt free its been a long road to follow but am now very happy , and i eill not get in that situation again. Reviewed on: 22nd July 2021

Saved my life

I suffered from a mental breakdown and was subsequently unfairly dismissed on the pretext of redundancy. I was thrown into a terrible state as I had financial commitments I could not meet. Citizens advise put me in touch with Step Change. All options on how to move forward were explored with me. Once we found a way to move forward Step Change took care of everything. We worked out a budget and what I had left to pay my creditors. I make a monthly payment by direct debit and Step Change do everything else for me and they deal with my creditors directly. This has given me the chance to recover from my illness and I am now seeking employment. It is not an exaggeration to say they saved my life. The people they employ are so well trained and seemed to understand the difficulties I was facing and they were so supportive. I receive regular emails on how to save and prepare for a rainy day etc. Reviewed on: 22nd July 2021

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