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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent Customer Care

Step Change has been very supportive Reviewed on: 22nd July 2021

Very peaceful

I would recommend step change to eney one how is struggling with Debt thay have help me out a lot. Reviewed on: 22nd July 2021

Excellent service

Stepchange has helped me dig myself out of a very big hole. I still have some way to go to get out of debt but at least there is light at the end of the tunnel Reviewed on: 22nd July 2021

Brilliant

Helped me so much and the service is outstanding Reviewed on: 22nd July 2021

Amazing

Staff are amazing, helpful and so understanding. Keep up the excellent work! Reviewed on: 22nd July 2021

Life saving

Was in the depths of despair with debt until a friend put me in touch with step change. Reviewed on: 22nd July 2021

Get a great nights sleep!

From the moment your conversation starts you begin to feel relief, understood and supported. Reviewed on: 22nd July 2021

Great help and peace of mind

Step Change has helped me get a grip on my financial situation and gave me peace of mind so that I could sleep at night. Now my debts are cleared and I can see a happy future on the horizon. Reviewed on: 22nd July 2021

Stress Free

Helped me every step of the way to become debt free. Kind and understanding people at the end of the phone, no judgement at any point. All the stress was taken away. Reviewed on: 22nd July 2021

Thankyou

You were there when I needed you most. Very helpful and took away some of the stress when dealing with debt Reviewed on: 22nd July 2021

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