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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A place when you can find help

Great place to find hope when time is hard Reviewed on: 22nd July 2021

Best one ever

When I was totally disappointed and could not even pay the minimum payments for my credit cards a dear friend recommended Step change to me and it changed my life Thank you to the dedicated Step change team who always been very helpful and support me on my way to clear my debts in a manageable way Many thanks Reviewed on: 22nd July 2021

Step into Stepchange save your life

Since we went under dept managementStepchange saved us from all the problems .,,, Reviewed on: 22nd July 2021

Lifesavers

I came to them at my lowest and riddled with guilt that at 50 I had to admit I couldn’t manage my finances! I was treated with care and respect by their team and for once I could see clearly how their solutions were going to help me! Thank you… you’ve no idea what you saved me from… Reviewed on: 22nd July 2021

Great service

They have been great and supported me all the way. I’ve totally been supported by them since I had the courage to ask for help Reviewed on: 22nd July 2021

Saved me

I was in so much stress. It was my fault I was in that situation I’d let people use me, I was ashamed. But when I got in touch they were so good. I was so much better, my stress levels went down and I started to feel more like my old self. 10 out of 10 thank you Reviewed on: 22nd July 2021

Proffesional symathetic relief

They took all my financial worries and dealt with them all. I was honest so they took me through it step by step. Wonderful sympathetic proffesional people. Now i can sleep at night Reviewed on: 22nd July 2021

Excellent company

I'm so pleased that I found stepchange as they've made such a difference to my life...they worked out how much I could afford and each month I make sure the money is in the bank and since being with them I haven't missed a payment. they're fantastic. I have recommended stepchange to friends and family. Theyve changed my life Reviewed on: 22nd July 2021

Life savers

Easy to use and great advice! I am one month off being debt free - only possible with the help of StepChange. Reviewed on: 22nd July 2021

Really helped me out when I was at an all time low

I was heavily in debt and found stepchange on google, they didn’t judge me they listened and really helped me , through conversations with them I set up a debt management plan, my monthly payments are now manageable and I can relax knowing that although I am slowly paying off my debt I have money for the rest of my household bills thank you stepchange Reviewed on: 22nd July 2021

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