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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Stepchanged changed my Life

I was with stepchange for 4 1/2 years and what a difference it made for me they were so understanding and helpful and they set me on the road to getting my life back on track and manage my money better now I’m debt free and looking forward to life again, the organisation is brilliant and the staff are amazing what an organisation they are all brilliant is all can really say Reviewed on: 22nd July 2021

Amazing

If it wasn’t for Stepchange I don’t know where I would be, after my marriage break down after 33yrs I had to start all over again and got into a lot of dept,thankfully I’m dept free now, just want to say everyone was so helpful and understanding and I am so thankful for everything Stepchange has done for me you do a brilliant job and I as well as thousands of people are so greatful for all you do. Thank you so much . Regards Reviewed on: 22nd July 2021

Saved our bacon

When we were at our lowest, stepchange were there to help when we thought we had no other alternatives. The people who we have been in touch with at Stepchange have been unbelievably patient, incredibly sympathetic and very understanding. Without them, I dread to think what we might have done. Reviewed on: 22nd July 2021

Saved my life

To be able to talk about your personal issues to someone who is not judging you and offer advice and solutions, made such a positive life changing difference. Reviewed on: 22nd July 2021

Received amazing help from StepChange

Amazing charity,excellent customer service,always willing for help no matter what.They always find the best solution Reviewed on: 22nd July 2021

Supportive and non judgmental service

StepChange have helped me tremendously in sorting out my debt problems. They were supportive, understanding and non judgmental when setting up my IVA few years ago. They have saved me from mental breakdown and I could sleep at night again knowing they are managing and sorting my debts when they got out of control. If you are struggling with debt and can't make ends meet I highly recommend asking StepChange for advice and reaching out if needing help. Reviewed on: 22nd July 2021

All that worry

I would recommend Stepchange to anyone in a financial pickle like me! I was going along nicely, when a financial change in my income, changed everything, before I knew it I was in a mess, and so worried, I wish I had got in touch with Stepchange sooner, because as soon as I did, there was a friendly voice, telling me exactly what to do, when to do it, I gave them all my information and they just took over, they worked out how much I could afford to pay a month, and arranged payment with different companies and bank. Its taken a few years, but I am nearly there now, a few more months and I will be debt free! All thanks to Stepchange amazing service, amazing staff, amazing results. All that worry could have been saved, if I'd got in touch earlier Reviewed on: 22nd July 2021

Best step I took ring Step Change

From my first phone call a weight was lifted. I wish I contacted them sooner. Great support. Always there. Easy access to my account to. Highly recommend you call them if your struggling with debt. Reviewed on: 22nd July 2021

Life saving

Helped me when I was at my lowest point Reviewed on: 22nd July 2021

Life Saver

I was worried about my debt as it got bigger every week. Stepchange certainly changed my life for the better. Reviewed on: 22nd July 2021

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