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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Invaluable help when it's most needed.

I was a little apprehensive about using this service having used a 'private' company prior to learning about Step Change who took their 'cut' before my creditors received a penny. I've had nothing but good advice and invaluable help since using this service. I cannot stress enough how valuable their help is. I would recommend this service 100% to anyone needing help today without hesitation. I'm sorry this is the only way I know how to say THANK YOU to the Step Change team and wish them success in this venture. Reviewed on: 22nd July 2021

Totally deserved for an award

We would still be in hard times if not for Stepchange, They are always there with free advice and help me and thousands of others to budget until we are worry free, They take the big weight off you when you didn't know which way to turn Reviewed on: 22nd July 2021

They give peace of mind

I was at a loss trying to deal with the debt following loss of employment and health problems stopping me from working. Being recommended to speak to Stepchange, I went ahead. Some testing frustrations but in the whole very good people to deal with. Reviewed on: 22nd July 2021

Excellent service at all levels

StepChange has been great helping me sorting out issues as well as clarifying any questions and the customer service is excellent. Reviewed on: 22nd July 2021

Relieve the stress of debt.

Stepchange help to take the stress out of debt with a friendly and relaxed approach to helping you with your situation. Reviewed on: 22nd July 2021

Helped me when I was in a dark place

People need to know to reach out to stepchange and try and get your life back on track. Helped me mentally in a big way. Reviewed on: 22nd July 2021

Life savers

If it wasn’t for them, I dong think I’d be here now! Reviewed on: 22nd July 2021

Good advice and solution

Great advice and solutions to complicated problems Reviewed on: 22nd July 2021

Very helpful

Response to help with my financual problem was very quick. Reviewed on: 22nd July 2021

Don't know where I would be without them.

From that first phone call I made to Debt Change my life changed for the better. Can't thank them enough, don't know where I would be without there help and understanding. Reviewed on: 22nd July 2021

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