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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I can sleep better and I am hopeful Iand not afraid

The advisor made me feel comfortable, took the fear element away. Gave me hope and my dignity back. Reviewed on: 22nd July 2021

Excellent and understanding

Made me feel at ease when going through a terrible time Reviewed on: 22nd July 2021

Excellent service

Very good understanding my situation with my money worrys was offered lots of help Reviewed on: 22nd July 2021

Changed my life

Step change changed my life since asking them for help I’ve paid off my debts apart from one to finish paying with them Reviewed on: 22nd July 2021

Stepchange saved us

What was a scary time financially we got in touch with stepchange before we got deeper into debt they were very helpful and not judgemental we would definitely recommend using them to anyone who needs funanxial help. Reviewed on: 22nd July 2021

Wonderful service

We have been with Step Change for over 10 years, in which time they have proved themselves invaluable. We have both on separate occasions lost our jobs, nothing we tell Step Change seems to phase them at all. Always helpful, sympathetic and caring. Reviewed on: 22nd July 2021

Helpful

Help was there when I needed it I can't thank them enough for helping me sort out my money problems. Reviewed on: 22nd July 2021

Stop worrying

Step change will stop you Worring who’s going to ring & give you aggro , so helpful , I was humming & ahhring to ring but once you do , loads of your mind Reviewed on: 22nd July 2021

Help when most needed

Being in debt is a horrible experience but right from the first contact Stepchange have been so supportive and a huge help through a very difficult time. The advisors are always friendly and I really don’t know where I would be without them or their help and advice Reviewed on: 22nd July 2021

Amazing support

Efficient, helpful and understanding. Taking the stress away from an embarrassing and stressful event. Reviewed on: 22nd July 2021

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