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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

No hassle

Joined the scheme in 2018 and had no hassle whatsoever. Debt free next year and no stress. Thank you. Reviewed on: 22nd July 2021

Life saver.

Help me when I was at my lowest ,now taking time but getting there . Reviewed on: 22nd July 2021

Just completed my plan,13k to zero and can now live the rest of my life financially stress free. Thanks for all your advice and help.

Kept me sane and saved my marriage. also paid all my debts off completely. Reviewed on: 22nd July 2021

They have help me all the way and I am grateful for that thank you stepchange

Not alot to say just grateful for their help Reviewed on: 22nd July 2021

Helped me when I was at my lowest ebb

I was at rock bottom regards my debt and step change have help me get a grip of my finances and made me realise I can pay them off and have a brighter future Reviewed on: 22nd July 2021

Life savers.

These people gave me a new lease on life. Reviewed on: 22nd July 2021

Life saving, literally

I was contemplating suicide before contacting Step Change. After 45 minutes I felt like the weight of the world had been lifted from my shoulders. Thank you. Reviewed on: 22nd July 2021

A fantastic service that helped turn my life around

I reached out to Step Change when my life reached rock bottom following years of depression and gradually descent into debt. The weight that I felt lift off my shoulders after they took over dealing with those I owed money too was what gave me the strength to carry on. Almost eight years on I will soon be debt free and I am already looking ahead to a new start. Every one I have ever spoke to has had compassion, knowledge and patience, however long it took to deal with my issues. I can not recommend them highly enough. Reviewed on: 22nd July 2021

Help in times of trouble

Sensitive call handlers, knowledgeable debt advisors all equals a professional essential service for those in the spiral of debt. StepChange provides a way through! Reviewed on: 22nd July 2021

Caring company

A fair caring and fair company who help and listen to you . And help you with problems that you have to face. Reviewed on: 22nd July 2021

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