Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

My financial saviour!

I really didn’t know how I was going to resolve my debt situation as I was paying ridiculously high minimum payments and had basically spent myself to a standstill. StepChange were recommended to me and the only thing I regret is not getting in touch with them sooner. The customer service was brilliant, along with the advice and guidance, and it was super easy to set up a DMP that was truly affordable! Thanks StepChange :) Reviewed on: 22nd July 2021

5 star, help me thrust bad times

I fell into a very big hole, the company I worked for hadn’t paid me for two alternative months , I got behind in my payments and couldn’t dig myself out of the hole. Stepchange was suggested by a friend,who said that they could help, they have and I am on the home straight now. A big Thankyou Stepchange. Reviewed on: 22nd July 2021

Saved my sanity

Helped when I was lost in a sea of debt you helped and you listened thank you Reviewed on: 22nd July 2021

Fantastic

Step change as really helped us Reviewed on: 22nd July 2021

A life saver

Since contacting step change my life has changed dramatically for the better. Reviewed on: 22nd July 2021

Helping me so much

Really happy to have stepchanges help. My mental health has completely improved Reviewed on: 22nd July 2021

Perfect

Great advice make you feel at ease always there ready to support with advice so glad I contacted them would 100% recommend them For anyone who is struggling with money management and debt Reviewed on: 22nd July 2021

Helped me get back on track

Really helpful, really friendly, knowledgeable of debt management methods and put me back on the right track for being debt free. Still a few years to go but a much brighter future because of these guys!! Reviewed on: 22nd July 2021

Great relief from money worries

Put you at ease talk you through all your options helpful anytime you call would highly recommended keep up the great work Reviewed on: 22nd July 2021

Supportive professional service

From the beginning I was dealt with, with respect, care and professionalism. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub