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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Literal Lifesavers

StepChange was there when I was at my most vulnerable. They were so kind and understanding and helped me sort out my debt repayments. If not for them I probably would not still be here today. They literally saved my life! Reviewed on: 22nd July 2021

Always is here to help

Step Change helped me when I was dealing with many problems on my own. The debts kept piling up, but they were a symptom, rather than a disease itself. The advisers were excellent and when I needed even more help, they were there to help. For my creditors even mentioning StepChange was enough to accept my payment proposal. I would say that Step Change saved my life and helping to turn it around. Reviewed on: 22nd July 2021

A good few years of peace of mind and no fear.Stepchange stopped any mental problems by being there for me.

After accumalating debt by allowing banks and credit card companies to increase my credit limits when they wanted to without challenging them. They did it first and asked after. I got into trouble when my marriage brokedown.To condense this ,i was referred to stepchange and have never looked back or had sleepless nights. I will hopefully be debt free this time next year.I decided at the outset to stick to the advise Stepchange gave me,especialy on my annual budget review,which was always fair and allowed me to live under reasonable conditions without stress.I will always be grateful to Stepchange for sheperding me through this traumatic time in my life. Highly satisfied, thank you. Reviewed on: 22nd July 2021

Helping hand

I was unable to find a solution to my situation, and when I contacted stepchange, they took the pressure off me, and offered a way to my problems. Reviewed on: 22nd July 2021

Excellent service

Very helpful for people in need…it’s a great service and helped me significantly during a very difficult time in my life free of judgement Reviewed on: 22nd July 2021

Excellent company

Very good company and very helpful to people in debt Reviewed on: 22nd July 2021

Panic

Phone and take all that panic away when looking at bank and thinking how we going get through this without help Reviewed on: 22nd July 2021

The support Step Change have provided has played a big part in turning my life around. To say they have contributed to saving my life, is not an exaggeration

I got myself in to debt that I couldn’t manage, and didn’t think there was a way out. A colleague at work told me about Step Change and from the 1st moment I spoke to them, that feeling of helplessness began to fade. It is still a long road to settling all my debts, but I can happily say I am well on the way. Thank you StepChange!! Reviewed on: 22nd July 2021

Great work

Great work step change. Your support have been great and painless over the years. God bless you all and reward you greatly Reviewed on: 22nd July 2021

Life savers

Struggling with debt and no where to turn i was given Step Change details.. Im a proud man and really had to dig deep and find the courage to ring. Best decision I've ever made. So helpful and non judgemental. Just gave account of all my debts and they did the rest, didnt even have to contact my debtors. So much stress relieved from my life. 10/10 Reviewed on: 22nd July 2021

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