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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very professional, always polite

I can’t recommend Stepchange highly enough. They are very professional, always polite, and can help you to feel calmer about your debts. They’re never judgemental or condescending. Reviewed on: 22nd July 2021

excellent service

dealt with us quickly and gave us advice to put our financial position in a manageable state Reviewed on: 22nd July 2021

Helped me so much

I was getting myself into such a state trying to pay all my debts but stepchange sorted it all out for me and stopped me worrying. Reviewed on: 22nd July 2021

Friendly and helpful

It made a traumatic experience into a safe and helpful one. The staff are always personable, helpful and knowledgeable. Other companies should take a leaf out of their book. Reviewed on: 22nd July 2021

they saved our lives

They helped us by negotiating our debts, which no longer let us sleep. We are still paying. But we are very happy. For today we can sleep in peace. Reviewed on: 22nd July 2021

The very best in customer satisfaction and experience.

The Stepchange team are wonderful, experienced, and very compassionate to your situation. The help they give you makes you feel lighter in mind and spirit and no one judges you for your financial difficulties and mistakes. In their capable hands you feel financially able to manage your money again. I will never regret turning to them in my hour of need, especially when the bank turned its back on me. Reviewed on: 22nd July 2021

Peace of mind always

Quietened my creditors by negotiation of sensible repayment Reviewed on: 22nd July 2021

Life

Always helpful for anything we ask .life being on a right path since I got StepChange Reviewed on: 22nd July 2021

a sack of coal off my back

i was petrified of my predicament - i mean on the edge of worry and sanity until someone recommended stepchange. within an hour of contacting the i felt great and relaxed and back in the world with some control - they were life savers ! Reviewed on: 22nd July 2021

Great people

Non judgemental with your predicament and offer valuable support. Wish I'd done it years ago. 100% worth this award. Life changing for me and my family. Reviewed on: 22nd July 2021

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