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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

The person to person experience was excellent.

The person to person experience was excellent. Everything explained and comprehensive engagement. Very pleased with the help provided. Reviewed on: 24th May 2025

They are the champions

Felt desperate when I 1st. Called them. Finished the phone call like a new woman so happy they sorted everthing out for me Reviewed on: 24th May 2025

Really recommended, they're fantastic! :D

I would really recommend StepChange if you're struggling financially. They helped me manage my repayment budget and since they are a 'name' that company's recognise businesses seem happy to have them dealing as an intermediary on your behalf which offers some shielding from the stress caused by the negative culture or threats that some companies (Local councils, TV licensing...etc) persist with. It has taken something that was a worry and made it so its manageable and I can see a light at the end of the tunnel. No matter how big or small your debt is do contact them, they're fantastic! Reviewed on: 24th May 2025

Friendly and understanding people, understanding the...

Friendly and understanding people, understanding the situation . Advised the best option for me and how to handle it. Always possible to log in online to check all information online, update details etc. Reviewed on: 24th May 2025

Excellent service, raised me up out of the darkness...

Excellent service, raised me up out of the darkness of debt to looking forward to the future Reviewed on: 24th May 2025

Always considerate, understanding and supportive

Always considerate, understanding and supportive Reviewed on: 24th May 2025

I'm sure without the help of step change I would not...

I'm sure without the help of step change I would not be here today excellent service and nice people Reviewed on: 24th May 2025

Stepchange have really helped me sort my finances out.

Stepchange have really helped me sort my finances out. They have been really understanding and check on my situation regularly. I complete an expenditure list every year to keep everything up to date. I would definitely recomend Stepchange for peace of mind. Reviewed on: 24th May 2025

excellent

Excellent they have helped me so much Reviewed on: 24th May 2025

Stressed and embarrassed...

When my wife got breast cancer we lost her income for over a year and the debts just spiraled out of control. The stress was unbelievable and I felt embarrassed about our situation. After speaking to Step Change and setting up a DMP we regained control and alleviated a lot of stress. Reviewed on: 24th May 2025

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