Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Customer Service

Great customer service & very easy to deal with. Reviewed on: 22nd July 2021

Renewed confidence

After going on maternity leave and realising I couldn't afford childcare and be in full time work and debt accumulated from moving and getting married. I contacted Stepchange and they were able to put my mind at ease, talked me through all my options, helped me do a budget review and find a solution to paying off my debts without causing bankruptcy or having debt collectors knocking on my door. It was a renewed confidence, after being terrified of the mounting interest and scary calls and letters sent for missed payments. As soon as a Payment plan was sorted, I stopped receiving letters and calls and could just have contact with Stepchange. The staff were extremely helpful and gave me peace of mind. Reviewed on: 22nd July 2021

Life savers

Supported me and my family to not just survive but start to feel like we had a light at the end of what seemed like the bleakest tunnel of our lives. I can not thank or stress enough the positive impact this service has had on mine and my family’s lives. THANK YOU! Reviewed on: 22nd July 2021

Excellent service and great help

Excellent help with my finances to pay off my creditors Reviewed on: 22nd July 2021

Great

Always there and such a great company Reviewed on: 22nd July 2021

Removed all the stress

I was being hounded by debt collectors after I had been using loans and payday loans after breaking up with my partner and needed to get a house and furniture which quickly snowballed due to having to pay everything on my own as well as the new debts, after contacting step change we did a budget I could afford and they contacted all my debtors and now I can make payments without the fear of being hounded with letters and phone calls trying to take me to court. Reviewed on: 22nd July 2021

A1 Customer service

Nothing is ever to much for StepChange, they have truly given me back my life when I honestly thought I only had one option left you me. Thank you. My family, thanks you. Reviewed on: 22nd July 2021

Understanding, calming & helpful

We were really struggling due to a hugely reduced income as a result of the covid pandemic and health issues. We felt terribly embarrassed approaching Stepchange but they put us at ease straight away, reassuring us that they could help. It was the best thing we ever did and has enabled us to live as well as keep reducing the amount of debt we have. Reviewed on: 22nd July 2021

Helpful

Step change staff are easy to talk to on the phone. They tell you straight what they can do or not do for you. The have given me peace of mind and kept my head above water. The other thing l like about thing l like about StepChange is the useful e-mail they send me. l say to people do not burry your in the sand and think the problem will go away, they are there to help. All you can do is tell them. Reviewed on: 22nd July 2021

Excellent service

They got me out of my financial difficulties and stress. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6436 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub