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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,660 reviews, last reviewed 8th Jul 2026
189050% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026
Ernest Obeng's avatar
Ernest Obeng

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Very helpful

5
All the staff that I have had contact or spoke too are very understand and helpful in the situation you are in Reviewed on: 22nd July 2021
Pasquale vacca 's avatar
Pasquale vacca

Lighten the load

5
At the very start, Step change listen to me, didn't judge me, gave me the advice to face up to my situation and help me move on. Awesome customer services, friendly and very understanding. They lifted a weight off my shoulders, lighten the load. Thank you Reviewed on: 22nd July 2021
Vince La Porte 's avatar
Vince La Porte

Amazing!

5
Step change.. what can I say?!.. Absolutely amazing customer service! A hidden gem of a company. True, and a very genuinely helpful team. Every single person I have spoken with have dealt with my issues or problems with such compassion and taking into account the anxiety that money worries can bring. I was very nervous making my first phone call, but after I spoke to the lovely staff member, I felt at ease. Nothing is too much trouble, everyone gives you time to speak and you don’t feel rushed on the phone to explain quickly, so they can get you off the phone to deal with the next customer. Time is taken, compassion is shown. And this is how you treat people. Such kindness, and I will never forget the kindness and compassion at such a difficult time in my life. Reviewed on: 22nd July 2021
kayti.matthews@btinternet.com's avatar
[email protected]

The one and only

5
Just simply awesome. when someone is stressed, depressed and suicidal due to debt. step change is a life saver. I don't need to say anymore. I can't thank Step change enough for what they've done for me and my family. I hope they can be here forever and help everyone in need. Reviewed on: 22nd July 2021
Minar Amin's avatar
Minar Amin

Peace of mind

5
Since I started to clear my debts with step change my stress going down or even gone I highly recommend Reviewed on: 22nd July 2021
Aaron Ascanio Colmenares's avatar
Aaron Ascanio Colmenares

Good customer service

5
Very happy with step change any concerns I can phone them any time and there be happy to help. Reviewed on: 22nd July 2021
Claire Morley's avatar
Claire Morley

Peace of mind

5
Was struggling and luckily I saw adverts and made contact. Was given all the right information of how to pay off my debt and still have money to meet my everyday need and was relief that there is such a help out there Reviewed on: 22nd July 2021
Tony 's avatar
Tony

Saved me

5
Helped me listened to me and understood. Couldn’t ask for better service!!! Reviewed on: 22nd July 2021
alexstephenson2@hotmail.co.uk's avatar
[email protected]

Best thing I ever did

5
The day I contacted step change was a huge turning point. I was out of work and didn’t know where to turn. That was 4 years ago, I’ve got about 6 years left to go but I’m in full time employment now and having the plan in place has helped so much Reviewed on: 22nd July 2021
helenoldroyd1@yahoo.co.uk's avatar
[email protected]

I have given stepchange top marks, they have financiallyreally helped and I wish I knew about them sooner, I do recommend them to friends and family

5
A few years ago I called stepchange they were so helpful and easy to set up my payment plan, it's helped me so much as all I was doing was paying off interest and was getting nowhere except in more debt! Now it feels really good to know my debt is nearly paid and its been stress free. Every year I do a review and can either up my money or keep it the same aldepending on my circumstances Reviewed on: 22nd July 2021
Vikkie Ellis's avatar
Vikkie Ellis

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