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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great help in a moment of need

Quietly without a fuss doing a job which is very very important for many. Always there and easy to reach!! Reviewed on: 22nd July 2021

Order

Following being scammed, Stepchange helped restore order to my crumbling life, greatly reducing stress and anxiety. Reviewed on: 22nd July 2021

So helpful

Everyone I have dealt with has been so helpful, kind with no judgement. Couldn't recommend enough!!! Reviewed on: 22nd July 2021

a life saver

I didnt know what to do or who to turn to I was told about step change and they helped me a great deal I dont know what would have happened without their help and understanding Reviewed on: 22nd July 2021

Excellant work

I hit rock bottom, and called Stepchange for advice. They have helped me turn myself around and have supported me through out and still do. They are easy to chat to, and understand what is being said. Excellent service and always polite. Reviewed on: 22nd July 2021

Excellent customer service, no judgement, great people

Very proffesional team, quick response,no judging and great help in all aspects . Reviewed on: 22nd July 2021

From panicked to calm

I've been treated incredibly well by step change. Their advisors are professional and experienced, their efforts to our me on the right plan really brought me back from the edge a emotional and financial meltdown due to the debt I compiled and all for free. Reviewed on: 22nd July 2021

Amazing life changing organisation

Debt is crippling and it is really scary. Step Change gave me my life back. Reviewed on: 22nd July 2021

Iwill recommend to everyone the services of Step Change.

They were very helpful from day one. Well done. Reviewed on: 22nd July 2021

Reassuring and clear support

Practical and sympathetic help when overcoming debt seemed impossible. And never judgemental.just wish I had gone to 4hem sooner. Reviewed on: 22nd July 2021

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