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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Before I’m worried if I can find a help but when I c...

Before I’m worried if I can find a help but when I call step change it change everThing. They cared and easy to talk Reviewed on: 27th May 2026

Veles 34ry easy to talk to and very helpful

Very easy to talk to and very helpful Reviewed on: 27th May 2026

Excellent and everyone is so helpful and supportive...

Excellent and everyone is so helpful and supportive definitely recommend them. Reviewed on: 27th May 2026

Life changing!

Stepchange lifted a huge weight off my shoulders. They provided a stress free process without judgement. No more hiding and worrying about calls from my creditors. I couldn’t be happier with their support. Literally turned my life around and gave me a clear focus on a future to becoming debt free. Reviewed on: 27th May 2026

I was in dire financial situation and Step Change we...

I was in dire financial situation and Step Change were there for me. No judgement whatsoever and are helping me to get back to normal Reviewed on: 27th May 2026

Human understanding in AI world

In AI world a human understanding is key, and stepchange does that well Reviewed on: 27th May 2026

I got into financial problems.

I got into financial problems. Without stepchange i dont know where I would be. They allowed me to take a breath and carry on. I am busy sorting my life out with the help of Stepchange. Reviewed on: 27th May 2026

My No.1 Debt Management Charity

I have been with StepChange on two separate occasions and both times they have been extremely helpful and more importantly reassuring and nonjudgmental. Engaging with StepChange has resulted in my creditors taking a step back and stop repeated reminders, notifications. Reviewed on: 27th May 2026

StepChange helped me when I did not know how to pay...

StepChange helped me when I did not know how to pay off credit card debts that I could no longer pay every month. They were calm, non-judgemental and worked out a plan to pay off my debts when the credit card companies seemed more keen on threats than practical solutions. Reviewed on: 27th May 2026

Helpful and understanding

No judgement from them! Helpful advice and understanding! Takes the worry and stress out of debt problems Reviewed on: 27th May 2026

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