Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Step change saviours

It's so easy to find yourself in financial difficulties but you are not alone,Stepchange will help guide you so that you can navigate a way out Reviewed on: 22nd July 2021

Amazing service

Really helped me in a low point of my life due to the debt I was in. Really easy to use Reviewed on: 22nd July 2021

Light leading the way.

Always felt more achievable in clearing my debts. Helpful advice on all possible solutions. Reviewed on: 22nd July 2021

Debt management

Helpful friendly staff, debt plan has put mind at rest Reviewed on: 22nd July 2021

Transformed a situation of concern into old news.

Transformed a situation of concern into old news - with polite but not invasive or judgemental concern and consummate professionalism Reviewed on: 22nd July 2021

Friendly face of financial services

This organisation proves that there are people in the financial world who are there to genuinely help. Reviewed on: 22nd July 2021

Huge debt

I HAD £81,000 WORTH OF DEBT IN 2006,WITH THE HELP FROM STEP CHANGE ONLY HAVE 1 YEAR LEFT ON MY DMP AND MY DEBT IS DOWN TO £4500. Reviewed on: 22nd July 2021

Amazing help given when it was needed most

During a very stressful and anxious time I received the best advice given in a friendly manner with reassurances that things would get better and they have indeed. Well done Stepchange Reviewed on: 22nd July 2021

My experience

A very comprehensive service. A must in today's society without judgement Reviewed on: 22nd July 2021

Friendly Helpful Service

The whole team are amazing. So knowledgeable and helpful. They do not make you feel like you have failed by asking for help either. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub