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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

Very useful friendly and helpful Reviewed on: 22nd July 2021

Changed my life st a difficult time

Excellent non judgemental help at a desperate time Reviewed on: 22nd July 2021

Great advise

Stepchange put my mind at rest, after months of stressing, with a debt management plan I could afford. Reviewed on: 22nd July 2021

No more nightmares.

STEPCHANGE helped me when a change in life caused a big change in lifestyle. I felt like there was something reputable & strong in my corner. Reviewed on: 22nd July 2021

Stress Relieving

I suffer from anxiety and depression. I had to finish work because of this and other health issues and I couldn't cope with the bills coming in and not enough money to pay but stepchange took the worry out of it for me and dealt with my creditors leaving me time to get my head round my health issues. They are so understanding and caring. Thank God they helped me. Reviewed on: 22nd July 2021

Life changing

I fully recommend StepChange to anyone who is in financial difficulties. They are practical, helpful, supportive and non judgemental. Reviewed on: 22nd July 2021

Helped me out when had no one else to turn to

After my fiancé passed away he left me in so much debt, I was paying it but struggling and was struggling every month! I eventually confided in a family member who suggested StepChange and I’ve never looked back. They never judged me and were compassionate all the way. I now have date to focus on and have manageable payments and even paid a dent off and one creditor even praised me for paying it off so quickly when I had a high debt. Would always recommend if anyone was struggling with debt. Reviewed on: 22nd July 2021

Great help

Best thing i ever did was asking step change for help Reviewed on: 22nd July 2021

Excellent service

Step Change have been a life saver. Without their expertise I am sure my debt problems would have gotten worse. They were able to keep the wolves from the door and I am now able to keep up with my debts through the one low monthly payment to Step Change. Would highly recommend them. Reviewed on: 22nd July 2021

Extremely helpful and no judgement.

When my debts we’re overwhelming me and had me worried about my financial future, they quickly put my mind at ease and put a plan in place for me to stick to. Reviewed on: 22nd July 2021

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