Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent sympathetic service

Alleviated the worry and hardship due to credit card debt I had got myself into. Not judgemental just helpful and understanding. Reviewed on: 22nd July 2021

Brilliant

Easy to deal with.took the the stress and worry away and keeps me informed. Reviewed on: 22nd July 2021

Life Back

Staff really friendly and can guide you through all your options giving you your life back and peace of mind back. Reviewed on: 22nd July 2021

Changed my life

Step change have been amazing in supporting me with my debt management, it’s given me a whole new focus and feeling knowing my debt is reducing and working towards being debt free. They made me feel so comfortable when I’m in such a vulnerable position. Couldn’t have asked for better support. Reviewed on: 22nd July 2021

A huge weight off my shoulders

From the first call I had with StepChange I knew my worries would be eased massively. They have helped me manage my debts and stopped me feeling isolated and buried under mountains of worry. Because of them I’ve been able to manage my money better and clear debts in a way I never would of done otherwise. Thank you. Reviewed on: 22nd July 2021

Kind and knowledgeable

I have been with step change for a few years and they made it so easy to speak to them and sort myself out Reviewed on: 22nd July 2021

Step-Change help all.

Step Change was there for me from first contact. They have helped me sort out my finances, so that my debts are being paid off at a figure I can afford. If in doubt give them a call, they are always ready to listen and give advice where needed. Reviewed on: 22nd July 2021

Made me feel human again.

I have always been in control of my finances until my wife and I were both made redundant at the same time. I felt like nothing more than a number when speaking with the creditors. Step Change gave me a voice again and helped me to get back in control. Reviewed on: 22nd July 2021

My debt plan

Great help all round , sorting my finances out to get my money situation back on track Reviewed on: 22nd July 2021

Professional service and excellent company

I highly recommend Stepchange. Professional,discreet service who put your mind at rest and guide you through you money issues. Absolutely brilliant. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub