Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good service

Step change have been there when I needed the most. Clear and concise information and friendly staff. Reviewed on: 22nd July 2021

LIFE SAVER

STEPCHANGE Changes peoples lives for the better. When you hit rock bottom and think there's no way out of the debt, Stepchange help you through the darkness and work out a plan to suit all parties, and then you can breathe again and start to rebuild your life stress free Reviewed on: 22nd July 2021

Life changing

I had crippling debt which I thought I could deal with myself. I thought wrong. Contacted Stepchange nearly 4 years ago. Set up a payment plan. All phone calls from banks, credit cards stopped. I have roughly 1 year left and I'll be debt free. It's been hard but it's gone quite quickly. Thanks. Reviewed on: 22nd July 2021

Saved me!

Step Change really helped me through a tough period of my life, it gave me some structure and i cant thank them enough. I have been spoken to numerous people who are struggling with debt and explained how great you guys are! Reviewed on: 22nd July 2021

Relief

Less worried can see a future For my self and family Reviewed on: 22nd July 2021

Changed my life!

Due to the advice and support from StepChange I have, just last month, finished my debt management plan paying everything off in full!! Absolutely changed my life and I feel great! Their advice will be with me for a long time Reviewed on: 22nd July 2021

Put your mind at ease

Advisors are always understanding and helpful Reviewed on: 22nd July 2021

Lifted the weight of world off my shoulders

Young new family, spiralling debt struggling to keep my head above water until I reached out to SC. Helped me budget and get my life back in order. Wish I did it sooner! Reviewed on: 22nd July 2021

Professional and understanding.

On my first and subsequent contact with them I have found them to be professional, helpful and knowledgeable. Reviewed on: 22nd July 2021

Did not feel judged

I was so scared when I made my first call. And was put at ease within minutes. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub