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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Understanding

Always helpful and understanding of what can be a very stressful situation. They have allowed me to pay back my debts in a managed, fair way. Reviewed on: 22nd July 2021

An excellent organisation.

An excellent organisation. Stepchange organised a DMP for me which really made a difference to my situation. I cannot thank them enough. Reviewed on: 22nd July 2021

The Best of Best

I am priviledged for life saving help assistance and guidance from StepChange. I am and will be grateful to SC for ever. Reviewed on: 22nd July 2021

Turned it around for me

They reviewed my situation without judgement and came up with a solution that enabled me to breath and start getting my finances back on track. Reviewed on: 22nd July 2021

Help and compassion when all hope was lost

This charity have helped me to sort out my issues when I was at my lowest ebb, without them I dread to think where I would be now. They are worth their weight in hold Reviewed on: 22nd July 2021

From sadness and tears to relief

I don't mind saying driven to total sadness and tears and.nothing, to finally picking up the phone and chatting and discussing the way way forward made me feel like someone cared and most importantly made me feel like a person who does have a way out of a total financial mess that it's not about who we are but how we can move on in life an still feel like a human being without feeling threatened.of.something that can cause misery and in some unfortunate times worse. To feeling life is worth living it's just a matter of a charity that help us .who have no one to meet a goal that everyone is capable of reaching Reviewed on: 22nd July 2021

Great help!

Made everything easier, took care of contacting lenders and now I worry a lot less Reviewed on: 22nd July 2021

Great Service

Stepchange has been a great help to me Reviewed on: 22nd July 2021

Helping me to get back on track

Ever since I first contacted Stepchange for some help with my outstanding debts, they have been so supportive and helpful. Every time my circumstances have changed, they have been right there to help me tailor my budget accordingly. I would recommend them to anyone needing support during difficult Financial Times. They listen without accusation or making you feel shameful or inadequate. Thank you Stepchange for everything you do! Reviewed on: 22nd July 2021

Great help

Stepchange helped me when I felt utterly alone during a traumatic time in my life. They have provided valuable information and support via their website and prompt responses to queries. Reviewed on: 22nd July 2021

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