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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A heavy weight lifted off my shoulders!

StepChange has been a weight lifted off my shoulders. I got myself into a bit of a mess due to mental health and life events, and felt there was no way out. I had never heard of StepChange until I came across a recommendation on Martin Lewis money expert website. Being with Stepchange has allowed me to get back ontop of my finances and pay back in more affordable amounts monthly. The staff have been very helpful and really helped me understand my options when initially deciding what would work best for situation and over time so I can rebuild my credit score. They have also explained clearly what would happen when I first signed up and made the process stress free and clear to understand and navigate. I Can't stress enough how this service has helped me and that a service like this exists. I feel confident now that my credit score can recover in a few years time and that I wont have problems like this again. Reviewed on: 27th May 2026

Fantastic service.

Fantastic service. Easy to use and delivery exactly what they said. Reviewed on: 27th May 2026

A real life saver when I didn’t know what to do and...

A real life saver when I didn’t know what to do and was very embarrassed. I can now breathe Reviewed on: 27th May 2026

Took a huge weight off my shoulders .

Comforting, helpful and non-judgmental. Helped me a great deal and took a huge weight off my shoulders. If you are thinking about approaching Stepchange, do it now, my only regret is not contacting them sooner Reviewed on: 27th May 2026

Can never get through to them on the phone.

Can never get through to them on the phone. Updated my status and then it says to call but nobody ever available. Reviewed on: 27th May 2026

Staff are very understanding of the massive pressure...

Staff are very understanding of the massive pressures and stress upon such a person or families with debt repayment and are very approachable, making you feel at ease as though they can feel the pain your in Reviewed on: 27th May 2026

there is always help you

I was at the end of my teather wrong were to go next and they help me Reviewed on: 27th May 2026

Easy to contact

Easy to contact and everyone’s supportive Reviewed on: 27th May 2026

Great to deal with very helpfull and professional

Great to deal with very helpfull and professional Reviewed on: 27th May 2026

I was very desperate when I contacted StepChange hon...

I was very desperate when I contacted StepChange honestly didn’t see a way out, but after a conversation with their adviser I began to feel a bit better. They took control of everything for me made all the arrangements can’t recommend them enough. Reviewed on: 27th May 2026

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