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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

An essential service in this day and age

These people are the bees knees, I just wish I had found them sooner! Reviewed on: 22nd July 2021

Great service

Excellent communications and a first class service, i would definately recommend Stepchange to all that need help with their financial problems ...A+++++ Reviewed on: 22nd July 2021

Just call

Understanding & helpful every step.of the way. This charity do not judge & it was such a relief to speak with them. Recommended 100% Reviewed on: 22nd July 2021

Life changing

Never having enough to pay bills ,constantly dreading check outs at supermarkets. Now my debts are coming down, mental health improved, able to budget with enough money to cover everything. Relief enormous, actually enjoying life now. Put a family member in touch who is now debt free. Reviewed on: 22nd July 2021

Simply life changing!!

Understanding and non judgemental staff and very very informative.They deserve every bit of credit and praise they can get.Stepchange are simply awesome and so professional. Reviewed on: 22nd July 2021

Unbelievable practical help and support.

Helped me get on the track to being debt free with no judging as to why I was in debt and enabled me to carry on with life without constant sleepless nights. I will be forever grateful for their help and support. Reviewed on: 22nd July 2021

Literally changed my life

I had never been in debt before but then after having my first child I found myself in debt that kept mounting up trying to pay nursery fees while working part time. For a long time I buried my head in the sand hoping the problem would go away. Eventually when it hit me how much the debt was affecting me I phoned stepchange and from that one phonecall my life changed so much. I was instantly happier knowing that there was someone who understood and was willing to help me. A clear cut plan was made to start paying off my debts with an affordable monthly payment split between the creditors. I would 100% recommend stepchange to anybody who has money problems and encourage people not to Bury there head in the sand as it will not go away but there are people willing to help and they won't judge at all. Reviewed on: 22nd July 2021

Excellent

Helped nonstop while my daughter was poorly Reviewed on: 22nd July 2021

Fantastic Debt Charity

I was at my wits end with debt 18 months ago and then I found StepChange when looking for help with mt debts online. They were very approachable, easy to deal with and once I had given them my budget and listed all of my debts they quickly contacted all of my creditors and offered them a percentage of what I could afford. All of my creditors agreed, and it lifted a huge weight off of my shoulders. I could stop worrying about my debt and even managed to increase my payments a bit this year. Highly recommended if you don't know where to turn to sort your debts out. Reviewed on: 22nd July 2021

Step change has changed my life, they have been very helpful and supportive

I don't what I would do without step change Reviewed on: 22nd July 2021

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