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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Staff are very understanding of the massive pressure...

Staff are very understanding of the massive pressures and stress upon such a person or families with debt repayment and are very approachable, making you feel at ease as though they can feel the pain your in Reviewed on: 27th May 2026

there is always help you

I was at the end of my teather wrong were to go next and they help me Reviewed on: 27th May 2026

Easy to contact

Easy to contact and everyone’s supportive Reviewed on: 27th May 2026

Great to deal with very helpfull and professional

Great to deal with very helpfull and professional Reviewed on: 27th May 2026

I was very desperate when I contacted StepChange hon...

I was very desperate when I contacted StepChange honestly didn’t see a way out, but after a conversation with their adviser I began to feel a bit better. They took control of everything for me made all the arrangements can’t recommend them enough. Reviewed on: 27th May 2026

Really helpful took a weight of my mind

Really helpful took a weight of my mind Reviewed on: 27th May 2026

StepChange First Class

From start to finish the help we received was just superb & we really were down a hole just couldn’t see a way out,so please don’t ignore your bills get help give them a call,they made a big difference for us! Reviewed on: 27th May 2026

Brilliantly Helpful Company

They have helped me so much, taken all the worry off my shoulders. I would recommend anyone struggling with debt to contact them Reviewed on: 27th May 2026

The advisor are very helpful and polite and helpful...

The advisor are very helpful and polite and helpful you to the best they can I don't understand something but they taken the time to explain Reviewed on: 27th May 2026

They take the stress away from doing it yourself.

They take the stress away from doing it yourself. Reviewed on: 27th May 2026

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