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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

If you are n debt Please con StepChange,

I was overwhelmed with a debt of £76,000 when I contacted StepChange. I could hardly sle for worry. With their help I am now debt free by keeping to my debt management plan. They were a huge and invaluable source. Please contact them and you will soon be debt free too. Reviewed on: 24th May 2025

Light at the end of the tunnel

I got to the point where my outgoings became more than my income. I was trying to keep up with credit card repayments and any unexpected expenditure was drowning us. StepChange has completely changed our lives, and our future - there is light at the end of the tunnel. Reviewed on: 24th May 2025

No more sleepless nights

I was in panic mode when I was made redundant a few years ago and not knowing how I could pay my bills but then I heard about StepChange. They changed my life and sorted everything out for me, got me on a plan which suited my situation. No more sleepless nights and the creditors were happy as well, no more threatening letters through the post. Absolutely fantastic company, would highly recommend, they really listen. Reviewed on: 24th May 2025

Stepchange Lifesaver's...

Stepchange helped me at a very difficult time in my life after loosing my husband I had a large debt after fundraising for his treatment stepchange helped me with a debt plan Reviewed on: 24th May 2025

The best help and advice you can ever receive.

Debt can be all consuming, it can be embarrassing, and at times no one to turn to, but speaking with Stepchange was the best thing I ever did. They helped me not only to clear my debt, but educated me on better finance management, which I will always be grateful for. They don’t judge, they don’t tell you off like a naughty schoolboy, they excel in sorting the issue at hand and have been ever so supportive. Reviewed on: 24th May 2025

EXCELLENT EMPATHETIC SERVICE.

I have never been in debt in my life and was overwhelmed by the cost of an unexpected funeral on top of the cost of living crisis. I was worried and confused and it was only after talking to one of the many helpful understanding Step Change advisors could I see any way out of my situation He was very caring, empathetic and understanding and discussed the various ways available. On every occasion I have needed to ring Step Change without fail I have received excellent advice in a friendly easy-to- understand way. I can highly recommend to anyone in financial difficulties to contact Step Change as I did to resolve the problem efficiently.. Reviewed on: 24th May 2025

Money Management Support!

They provide Great support and advice for money and debt management! Advisors listen without judgement and provide a range of options to suit your needs. Reviewed on: 24th May 2025

When I felt like I was drowning in debt with no end...

When I felt like I was drowning in debt with no end in sight I contacted Stepchange who have been brilliant and helped my situation no end. Reviewed on: 24th May 2025

Being overwhelmed by my debt problem, StepChange was...

Being overwhelmed by my debt problem, StepChange was able to take that pressure off me with their expertise on how to solve my problem. They were very friendly and extremely helpful. I would have no hesitation in recommending StepChange to someone who was in the same situation as myself. Reviewed on: 24th May 2025

They were very helpful and understanding.

They were very helpful and understanding. And easy to work with. And explained everything to you, and nothing was to much trouble. Reviewed on: 24th May 2025

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