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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917343116803307247 (18641 reviews)

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4.92

Based on 18,641 reviews, last reviewed 22nd Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I do not no how how to manage My debt if it was not...

I do not no how how to manage My debt if it was not for them Reviewed on: 27th May 2026

There’s absolutely no judgement at all!

There’s absolutely no judgement at all! The team are always so kind and understanding. I genuinely don’t know how I would’ve dealt with my debts otherwise. Reviewed on: 27th May 2026

Great service, very helpful people and easy to set up

Great service, very helpful people and easy to set up Reviewed on: 27th May 2026

Wen i asked stepchange for help they were very patie...

Wen i asked stepchange for help they were very patient amd did not judge and were very polite Reviewed on: 27th May 2026

Step Change hace been great at helping me sort out m...

Step Change hace been great at helping me sort out my finances. They have gone through all my income and outgoings and have helped me come to a reasonable amount that I can afford to pay off my debts. They are always willing to listen and if you can't afford a payment one month they dont get angry or judgemental, they simply talk you through your budget again to come to an affordable amount if you are struggling one month. I highly recommend them if you have debts Reviewed on: 27th May 2026

A great service

A great service that really helped me when I struggled with financial issues. Reviewed on: 27th May 2026

It was all pleasant and productive

The experience I had with them is worth the effort Reviewed on: 27th May 2026

I contacted StepChange when my debts were getting ou...

I contacted StepChange when my debts were getting out of control and they were very helpful and they don't judge you. Reviewed on: 27th May 2026

They have changed my life

My life was inundated with debt and I didn't know what to do or even where to start....Then I found out about StepChange & approached them. Honestly the best thing I ever did, they explained to me what the plan of action was and went through it thoroughly. A affordable payment plan was set up and distributed across my all my creditors. Fast forward a few, I am now only a few months off being debt free. My advice to anyone....if you're in debt or struggling, please speak to StepChange and they can help. It's not the end of the world Reviewed on: 27th May 2026

So grateful

So grateful for all the help I received from you. Today, I feel much less anxious knowing that I am in good hands and that I can gradually pay off my debts without despairing. Reviewed on: 27th May 2026

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