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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Relief for depression

Being contacted by debt collectors is a stress that cannot be resolved on my own. Step Change helped to resolve them. Reviewed on: 23rd June 2021

Easy to work with step change

Take all the pressure off me and just what I needed Reviewed on: 23rd June 2021

Peace of mind

When I felt everything was spiraling out of control Step Change were the life line. I can no sleep at night and can see the light at the end of the tunnel! Reviewed on: 22nd June 2021

Debt repayments

Very helpful, good communications. Reviewed on: 22nd June 2021

Excellent

Simple, straightforward and sorted everything out quickly Reviewed on: 21st June 2021

Debt plan gave me the courage to carry on

Step change have literally changed my life for the better. I can breathe once again, with their sound help and advise I feel like I have a life once again and that their is light at the end of the tunnel. All I can say is Thankyou for everything. Reviewed on: 21st June 2021

Stepchange don't charge fees

I used to pay my debts through a different agency but realised I was paying a 33% fee out of my monthly payment, so my debts weren't lowering. I'm so glad I then found Stepchange as they don't charge any fees and I'm finally almost debt free thanks to that and them. Reviewed on: 21st June 2021

Help when needed

They are brilliant very helpful and understanding and really put your mind at ease and nothing is any problem .They help with everything and explain all the way through so you know exactly what is happening and how to get you out of debt Reviewed on: 21st June 2021

Debt made easy

It’s scary being in debt and easy to ignore. But Stepchange made everything easy and they didn’t judge me. After all there are a lot of us in the same situation. Reviewed on: 21st June 2021

Excellent service

Since I started with Stepchange Debt Management, they have helped in lifting the enormous burden off my shoulders regarding payments to my different creditors on time and lessen the sleepiness nights. Reviewed on: 21st June 2021

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