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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Give you peace of mind

We were in a desperate place - more was going out then coming in. We eventually plucked up the courage to ring and it was so easy and they didn’t judge. We had a repayment plan in place and never looked back. We only have 5 months to go Reviewed on: 17th June 2021

Step review

Nice friendly team so easy to talk to and they sort things for quickly and very professional Reviewed on: 17th June 2021

Staff are a pleasure to work with at they really go the extra mile to help

The team at step change are so helpful. When people get into financial difficulties they do not judge and are really really reassuring, they do everything they can to help and definitely helped me seap easier and get thi gs under control again. I would absolutely recommend step change to anyone who needed help Reviewed on: 17th June 2021

Life savers

They have saved my life managing my debts can breathe again Reviewed on: 17th June 2021

Piece of mind

Having lost my job due to ill health, and my partner also carrying debts left from her divorce, we turned to stepchange for help. I'm glad we did as they have taken so much pressure away from us. Reviewed on: 12th June 2021

Helped when no one would

When I hit a wall with one so called debt help company I came to these guys who straight away put me at ease, stopped my tears and worked with me. They have also helped me through redundancy and making sure I would be ok. I cannot recommend these guys enough wish I had gone to them sooner. Reviewed on: 12th June 2021

Exceptional support

StepChange were accessible, empathetic and committed to my goal of being debt free. I will be forever grateful to them for giving me my life back Reviewed on: 10th June 2021

Peace of mind

They allowed me to sleep at night without worry when they first helped me out and continue to do so. They gave me the confidence to sort the matter along with money management help overall. Reviewed on: 10th June 2021

I can now sleep at nights.

Helpfull, and non judgmenal. After worrying sick for ages ,with nothing else I could do about my debts ,I finally got in touch with stepchange who helped Me step by step. Reviewed on: 9th June 2021

Absolutely brilliant - the team were helpful, calm & professional

When I was swamped with debt I didn’t know which way to turn, in my darkest times I seriously considered suicide. Thankfully I came across StepChange & suddenly there was a chink of hope which grew as I followed my repayment plan …. I have now been debt free for 18months & I don’t have any credit cards or loans…. My life has changed thanks to this company… thank you Reviewed on: 9th June 2021

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