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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Best thing to do for peace of mind

Great service can't do enough to help, best think I did to sleep at night. Reviewed on: 11th July 2020

Really knowledgeable staff and great help to me

Excellent help and stress relief from a wonderful business Reviewed on: 11th July 2020

Great service

They are so nice to talk to, you are going through a hard time and they don’t make you feel bad about any of it. Reviewed on: 11th July 2020

Excellent

I was struggling with my debts had it not been step change I don’t know how or what I could have done to manage it. Step change has helped me a lot put my mind to rest. Don’t feel stressed anymore I don’t have to worry they do that for me. Thank you so much Reviewed on: 11th July 2020

Changed my life

I was drowning in debt and a friend recommended step change. They are friendly none judgemental helpful and if it wasn’t for them I’d still be struggling Reviewed on: 11th July 2020

Top review

Easy to talk to, always helpful, understanding without being judgemental. Reviewed on: 11th July 2020

Saved my life

I was in a really dark place just getting credit for everything like an idiot then realized I couldn't possibly afford the monthly payments then step change stepped in and took all my worrying away they are a firm sent from god himself Reviewed on: 11th July 2020

Taking stress away

After getting into uncontrollable debt. Step change we’re super helpful in helping me organise my finances. Taking a huge amount of stress away. Thank you so much. Allan Reviewed on: 11th July 2020

Awesome support

There is always someone there when you need help and advice. We have been working with them fo six years and each person we have spoken to has been friendly, helpful, A super organisation! Reviewed on: 11th July 2020

Excellent service

Wonderful charity! Only wish I’d known about it years before instead of struggling for so long! I’m now scheduled to be debt free by May 2022 then I can start to live my life again fully :) Reviewed on: 11th July 2020

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