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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My life felt worth living again. Anxiety eased. I felt in control off my future again. There was so much new hope again.

Best thing I ever did. Still feels like it 8 years after. I’ve got 2 years and a bit to be debt free. Reviewed on: 9th July 2020

The best

Stepchange could not be more helpful, from first contact up to today and onwards their help and updated information is invaluable. Reviewed on: 9th July 2020

Peace of mind

Completed the form online also spoke to an advisor, everyone was helpful. Without this I don’t even know if I would be here, I could not manage my debts. Easy to understand and fantastic service for anyone being affected mentally by debt. Thank you Reviewed on: 9th July 2020

Debit management

Excellent service thankyou for being there in times of need Reviewed on: 9th July 2020

The support I was desperate for

Step change have been so supportive at every stage. Understanding of my problems and my needs. They’ve saved me in more ways than 1. Reviewed on: 9th July 2020

Discret personal service

I felt better with the fact that you can use the online form to give me an idea of what the plan would entail without having to speak to anyone as I was very embarrassed at first talking about my situation Reviewed on: 9th July 2020

Excellent assistance for everyone

I have always appreciated the assistance given to me at all times Nothing is too much trouble to the staff to help in stressful times Appreciate all the help given Reviewed on: 9th July 2020

Outstanding support, help and advice, thank you Step Change

I would reccomend Step Change debt management 100 times over. Excellent service. Thank you Step Change Reviewed on: 9th July 2020

Stepchange saved my life

I simply cannot thank them enough, great service and excellent customer support. Highly recommended Reviewed on: 9th July 2020

So friendly and understanding

After coming to the realisation I was not able to service my debt any longer I knew I needed help. This was very scary and worrying and after finally getting up the courage to call I found that the Step Change representative was completely understanding, very calm and helpful and most importantly supportive and reassuring. They made an awful situation seem manageable and helped me through the entire process. I cannot recommend them enough. Reviewed on: 9th July 2020

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