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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My life saver

I let my debts get out of control a bit and thought I could manage them but couldn't. Reviewed on: 9th July 2020

Help when at lowest ebb

We have nearly paid off our debts thanks to step change , without them I truly believe we would have been in a Much more terrible mess through redundancy , they listened I am eternally grateful , very trustworthy and deserve credit where due , Thankyou so much stepchange , Reviewed on: 9th July 2020

Susan Bridges

Step change is a brilliant charity. The people listen and are very helpful. I wouldn't be where I am today if I had all my debts. I will be debt free in a couple of year. I've got a bit of money in my bank now to get me the things I need. They always keep you updated. I've already recommended step change to some people. It's an excellent service I can't praise them enough. Reviewed on: 9th July 2020

Very good

They helped me get out of debt & I'm close to finishing, wouldn’t of done it without their help. Reviewed on: 9th July 2020

Life changer

Nearly debt free in just over 3 year's! Feel like a weight has been lifted from my life. So easy and stress free to arrange. Most helpful staff in the world. Reviewed on: 9th July 2020

First class

I always recommend Step Change to friends & family. They’ve helped my family & myself through some tough times and we’re immensely grateful. Reviewed on: 9th July 2020

So helpful and knowledgeable

Stepchange helped me so much I was on the brink of a breakdown they explained what could be done to help me and arranged it all and If I have a problem I just ring them and they sort it out there and then over the phone brilliant customer service and knowledge Reviewed on: 9th July 2020

Amazing

Step change have helped me out so much with getting my debt sorted, it's also helped take so much pressure off and my mental health has improved so much. They really are life savers Reviewed on: 9th July 2020

HELP WHEN I NEEDED IT MOST

Always very helpful and friendly staff who go above and beyond to ensure a very sensitive subject is handled efficiently Reviewed on: 9th July 2020

STAFF MEMBERS

THEY ARE EXTREMELY POLITE AND HELPFUL Reviewed on: 9th July 2020

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