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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very, Very helpful and the people are willing to go the extra mile for you.

A great weight was lifted from my shoulders, cannot do enough to give you peace of mind. Reviewed on: 9th July 2020

Excellent

Trust worthy and love there service,helpful Reviewed on: 9th July 2020

Life Savers

Having had a life changing experience my financial situation was not sustainable. Having help from Step Change put me firmly back on the right track. Reviewed on: 9th July 2020

Been a life saver

Without Step Change I would have been bankrupt by now. Thank you for your professional service. Reviewed on: 9th July 2020

Definitley

Very helpful.stopoed interest on my debts,contacted all debtors. Reviewed on: 9th July 2020

Helping me out in difficult times

Helping me out with all my probelms Reviewed on: 9th July 2020

Brilliant stress reduction

Life is already strsssful and with debts on top can be so overwhelming. Stepchange provided such guidance and assistance i wouldn't have coped without them. Reviewed on: 9th July 2020

With a little help from your friends

As mentioned scary and unsure times. When has a friend ever been needed more ? Stepchange may have change in the name but their help and kindness never changes. Thank you. Reviewed on: 9th July 2020

Invaluable help and support.

I was experiencing domestic abuse and this lead to me getting into debt. Step Change were so supportive and helped me figure out how I could start replaying my debts and they took such a huge weight off of my shoulders. I can not praise them enough. They are incredible. Reviewed on: 9th July 2020

Stressless interaction.

Excellent service to alleviate the fear of unknown due to indebtedness. Reviewed on: 9th July 2020

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