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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent customer service

From first contact 2 years ago I finally felt in control of my life. Everyone I spoke to was non judgemental, just helped me get sorted. It was and still is a huge relief. I know I can contact them anytime and I will be debt free in 4 years time thanks to Stepchange. I honestly can't thank them enough. Reviewed on: 9th July 2020

Stepchange has taken a huge weight off my shoulders

I had got myself in a real financial pickle, following my husband walking out on me and my one year old. I struggled for several years, becoming withdrawn and depressed. I heard about Stepchange, made a call, and 40 minutes later i had a manageable monthly repayment plan and a smile on my face How i wish i'd done this years earlier Reviewed on: 9th July 2020

Changed my life for the better!

I was struggling with debt and no idea of the help and support out there. Stepchange helped me turn my life around. Reviewed on: 9th July 2020

Stepchange made me able to breathe again after suffocating with my debt

I woke up one morning with that dreaded feeling of my phone going off constantly all day AGAIN being hounded by debt collectors. I couldn't cope much longer and felt like I was suffocating with this debt. I couldn't keep up with the payments, my health deteriorated quickly and severely and i couldn't see a way out. My GP recommended i speak to Stepchange and they were amazing , helped me from that very first phone call , set me up on my DMP so I could make affordable payments to creditors. The phone calls from my creditors stopped and now I just make my monthly payment to stepchange who divide it between creditors and I am so much happier and feel like I can breathe again. Anyone struggling with debt needs to deal with Stepchange. Their customer service has always been spot on and always so helpful when you call for advice. Reviewed on: 9th July 2020

Wonderful support and service

Very helpful and support. Very professional and friendly I encourage everyone in the community will be soon felt very satisfaction for their concerns. Reviewed on: 9th July 2020

Sanctuary and Clarity

From my first correspondence with StepChange which was a call for help, advice, and support with my troubling financial situation, to the regular monthly support and guidance I am receiving now during these made further difficult times during the pandemic, I have felt less and less fearful and snow blind seeking reasonable solutions to my debt crisis. Feeling ever more in control and confident that I will not only achieve my goal of paying back debts to creditors regaining some dignity and normality again, I appreciate being protected from the stress of dealing with multiple creditors at once by the team and their professionalism. The charities humanitarian approach to problem solving respects individuals in need, result being I feel like a person not a problem to them. Thank you Reviewed on: 9th July 2020

Nobody likes being in Debt!

Having admitted to myself I was out of control with my debt and had to do something about it! I contacted Step Change they were brilliant! I had all the information to hand when I called. Having taken everything into account the told me what I could afford to pay a month, how long it would take for me to clear my debts and any other options that were open to me. I decided on the payment option. They contacted all my creditors with a Debt Management Plan. The plan was swiftly put into place. Apart from a few minor hic ups everything as gone smoothly since. Reviewed on: 9th July 2020

Life changing

Step change has changed my life when I thought there was no way out Reviewed on: 9th July 2020

They listed to our problems

They are very good they ownly take what you can afford Reviewed on: 9th July 2020

A reassuring presence in difficult times

StepChange have been amazing in helping me to get my debts under control. I have been in a debt management plan for some time now and through all my circumstance changes that may affect my ability to pay into the plan, StepChange have been there to advise and to help. If your debts are spiralling out of control, don't suffer alone - talk to StepChange! It really is life changing! Reviewed on: 9th July 2020

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